Track Progress and Earn Badges

Each of the IT Academy’s six competency tracks includes development opportunities that progress along four levels of curriculum.  The IT Academy course catalog includes details on the four-levels for each competency area. Earn a badge for each level of achievement in each competency. For example, you will earn a badge when you complete Level I in the Service Mindset competency track. You will also earn a badge when you complete Level I in Trusted Advisor, and so on. 

Criteria for badging at each level is described below.

Level I: Learn

IT Academy Level I Badge

Criteria: Complete Level I courses to learn the fundamental concepts in each core competency. Badges will be awarded after Level I course completion and can be viewed in Harvard Training Portal.  Click on the Me Tab and view earned badges when you click on the Rewards link.

Level II: Practice

IT Academy Level II Badge

Criteria: Complete Level I. Accomplish additional Level II courses, webinars, and other activities at your own pace. Lead a peer or team meeting to discuss how the competency relates to your work and to Harvard. Manager recommends employee for a Level II badge.  Level II Badge requirements are available in Harvard Training Portal.

Level III: Apply

IT Academy Level III Badge

Criteria: Complete Level II. Complete one or more on the job activities that reinforce knowledge about the competency, gained from classroom and online training. Demonstrate ability to apply these skills to measurably improve a specific process, meet a direct need, or resolve a discrete challenge. Manager recommends employee to receive a badge.  Service Mindset Level III and Agile Level III are available in the Harvard Training Portal.  Additional Level III Badge requirements will be available in FY20.

Level IV: Teach

IT Academy Level IV Badge

Criteria: Complete Level III. Accomplish advanced development opportunities to become recognized experts, certified trainers, coaches or mentors in the competency area.  Guide one or more more cross-functional or cross-school teams to improve IT service delivery, project value, and team performance. Managers recommend employees to receive a badge.  Email if you meet the requirements for your Level IV Badge.


Remember you can also identify any courses you have already attended by reviewing your Me page in the Harvard Training Portal or any other relevant certificates. You could already be on your way to an IT Academy badge!  Email IT Academy ( if there are any discrepancies with your training transcript on your Me page.