Course Catalog

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Service Mindset

Maintain a consistent focus on your users’ IT service needs, using empathy, collaborative partnerships, and accountability to make all of your engagements with users and partners positive and supportive.

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Trusted Advisor

Gain the consultative skills to help Harvard faculty, students, and staff use technology to effectively further the University’s teaching, learning, and research mission.

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Core Practices

Develop and apply your knowledge of agile development, project management, information security, and Information Technology Infrastructure Library (ITIL) methodologies.

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Specialized Disciplines

Build excellence in your specific field of expertise and apply that knowledge to IT services and support.

Management Effectiveness 

Management Effectiveness

For IT Managers: Conduct effective performance appraisals, help staff manage their career development, and guide organizations through change.

Cloud DevOps

What is DevOps?  DevOps is the practice of operations and development engineers participating together in the entire service lifecycle, from design through the development process to production support.

As Harvard IT evolves toward the Cloud and DevOps model, the IT Academy is providing learning opportunities to build the skills needed to contribute to this exciting new way of working together.

Take advantage of the courses and other learning opportunities in the four levels of Cloud and DevOps development described here, and add to your T Shaped

Read more about Cloud DevOps

Universal Manager Training

IT managers will complete three half-day sessions and additional online learning on the essential nature of building trust, delegating authority, providing feedback, and fostering accountability and engagement with staff at Harvard.